Privacy Policy

Last updated: 2024

Becimo ("we", "us", "our") provides tree and shrub pruning services and operates this website. We are committed to protecting your personal data and being transparent about how we collect, use and store it. This Privacy Policy explains our practices in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of this legislation, the data controller is:

1. What Personal Data We Collect

We collect personal data only when you voluntarily submit it through the contact or enquiry form on this website. The form typically requests:

• Your name
• Your email address
• Your phone number
• Your postal address or property location, where relevant to a pruning enquiry
• Any additional details you choose to include in your message (for example, a description of the trees or shrubs to be pruned)

We do not knowingly collect any special category data (such as health or financial information) through this form, and we ask that you do not submit such information to us.

2. Legal Basis for Processing

We process the personal data submitted through our form on the following legal bases under Article 6 of the UK GDPR:

• Consent — by submitting the form, you consent to us using your details to respond to your enquiry.
• Legitimate interests — we have a legitimate interest in communicating with prospective and existing clients to provide quotes, schedule work and answer questions about our tree and shrub pruning services.
• Performance of a contract — where you engage us to carry out pruning work, we process your data to arrange and deliver that service.

3. How Long We Keep Your Data

We retain personal data submitted through our form only for as long as necessary to respond to your enquiry, provide a quote, or deliver the service you have requested, and thereafter for a reasonable period to comply with our legal, accounting or tax obligations. Once this period has elapsed, your data is securely deleted or anonymised.

4. Who We Share Your Data With

We do not sell or rent your personal data. We may share your data with:

• Staff and subcontractors directly involved in scheduling or carrying out pruning work you have requested;
• Service providers who host our website or process form submissions on our behalf, strictly for the purpose of operating this site;
• Regulatory or law enforcement bodies, where we are required to do so by law.

5. Cookies

This website sets only one cookie, named consent_mode, which stores your cookie consent choice for a period of one year. No other cookies are set by this site. We do not use analytics cookies, tracking scripts, or any third-party session or security cookies.

Advertising measurement is only activated after you have given consent, and it operates solely on the confirmation page shown after you submit the form. It does not run anywhere else on this site and does not run at all if consent has not been given.

6. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request erasure of your personal data, where applicable;
• Request restriction of how we process your data;
• Object to our processing of your data, including where based on legitimate interests;
• Request data portability, where technically feasible;
• Withdraw consent at any time, where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframes required by law.

If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

7. Contacting Us About Your Data

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. Any updates will be posted on this page with a revised "last updated" date.